Privacy Policy
Last updated: 26 July 2026
Alpine Eco Services Pty Ltd ("Alpine Eco Services", "we", "us") respects your privacy. This policy explains how we collect, use, store and disclose personal information provided through this website and our cleaning services.
Personal information we collect
We collect the personal information you provide when you submit an enquiry, book a service or contact us. This typically includes your name, business name (if applicable), phone number, email address, suburb, cleaning requirements, property details, preferred date and any notes you include with your enquiry.
Form enquiries and database storage
Information submitted through our contact forms is stored in our customer enquiry database so we can respond to your request and manage the resulting service if you engage us.
Email delivery providers
We use a transactional email delivery provider to send acknowledgement emails to you and notification emails to our team. The content of your enquiry passes through this provider solely for delivery.
Analytics
We may use privacy-conscious analytics to understand aggregate site usage. Analytics data does not identify you personally.
Cookies
This site uses only essential cookies required for the site to function. If we introduce optional analytics or marketing cookies in the future, we will request consent where required.
Spam prevention
We use standard anti-spam measures (including a hidden honeypot field) to reduce automated submissions. No personal information is shared with third parties as part of this process.
Purpose of collection
We collect personal information to respond to enquiries, prepare quotations, deliver cleaning services, manage bookings, communicate about your service and meet related legal or accounting obligations.
Third-party processors
We use trusted third-party processors to host this website, store enquiry data and deliver email. These providers act on our instructions and are contractually bound to appropriate confidentiality and security obligations.
Retention
We retain enquiry and customer information for as long as reasonably necessary to provide services and meet legal obligations. Where information is no longer required, it is deleted or de-identified.
Security
We take reasonable steps to protect personal information against loss, misuse and unauthorised access, including access controls, encryption in transit and secure hosting.
Access and correction
You can request access to, or correction of, personal information we hold about you by contacting us using the details below.
Deletion requests
You can request that we delete personal information we hold about you. Some information may need to be retained for legal or accounting reasons; we will explain any such retention in our response.
Complaints
If you have a privacy concern, please contact us first so we can address it. Australian residents can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact details
Final legal wording should be professionally reviewed.